Job Description
Bubble is hiring a Community CX Specialist to deliver exceptional day-to-day support to our most passionate brand fans: the Bubble ambassador community. You’ll be the front line of the Bubble brand—owning daily communication with ambassadors, guiding new members through the program, solving inquiries with speed and empathy, and ensuring our community feels seen, supported, and celebrated.
This role sits at the intersection of community engagement and CX operations. You’ll combine warm, human connection with operational rigor—managing a high volume of inquiries, maintaining program quality standards, and surfacing community insights that shape strategy. Deliver exceptional support and communication that makes every ambassador feel valued and connected to the brand.
Ensure new ambassadors are guided through the program with clarity, warmth, and excitement. Build and maintain strong internal documentation, processes, and response systems to enable fast, consistent communication at scale. Support application reviews, content monitoring, and community sentiment tracking to ensure the ambassador program remains strategic, inclusive, and high-quality. Surface trends, frequently asked questions, and community feedback to help shape future program strategy and content.
About Bubble Skincare
Bubble Skincare is making effective skincare accessible, inclusive, and fun.