Become a trusted advisor by understanding and addressing customer needs, building strong relationships to ensure high satisfaction.
Conduct regular check-ins and business reviews to confirm customers are achieving their desired outcomes and goals.

Performance and Process Management:

Achieve essential KPIs, including customer satisfaction scores and retention rates, to gauge the effectiveness of success initiatives.
Identify and implement process improvements to enhance efficiency and customer satisfaction in collaboration with customers and management.

Collaboration and Operational Duties:

Work closely with departments such as Commercial and Sales Enablement to ensure a seamless customer experience and support operational queries.
Develop comprehensive product knowledge, track customer usage, and prepare detailed reports on service adoption and usage.

Additional Responsibilities:

May require out-of-hours working and reasonable travel to customer sites and other NIQ offices, both domestic and international.

NIQ

NIQ is the world's leading consumer intelligence company, delivering a complete understanding of consumer buying behavior to reveal new pathways to growth. It is an Advent International portfolio company with operations in over 100 markets, covering more than 90% of the world's population, fostering a diverse and inclusive workplace.

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