Client Services Call Center Rep II

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team. You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, using your deep competencies in different product and operational areas. The main traits, responsibilities of the role include: Manage inbound and outbound client phone calls and email inquiries. Resolve technical problems and product questions. Document solutions to internal and external clients quickly. Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead. Work within a diverse team and to communicate with others is crucial. Experience handling support requests from a variety of different channels at the same time. Seek appropriate information and training to stay up to date on products and the industry. Identify new products whenever upselling and cross-selling opportunities arise. Gather client feedback on products and services and communicate with Product management.