Senior Director, Support (Member Care & Advocacy)

The Senior Director of Support (Member Care and Advocacy (MCA)) leads Headspace’s in-house and outsourced support organization — transforming it into a proactive, AI-enabled, and insights-driven capability that powers member satisfaction, provider enablement, and business growth. This is a rare opportunity to lead the support engine for a world-class brand that has already touched over 100 million lives globally. You’ll be at the heart of an experience that doesn’t just service users — it helps shape how people engage with mental health, sleep, mindfulness, and wellbeing every day. You’ll bring a members first mindset to make the mission matter, and set a clear bar for what great support looks like across all support touchpoints. Balancing empathy with operational rigor and innovation, continuously improving workflows in the spirit of iterating to great, you’ll build scalable systems and highly personalized, human-centered experiences. The Senior Director ensures MCA operates as a strategic engine — combining exceptional service, data-driven insights, and intelligent automation.