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Key Client Relationships:
- Interact with client organizations on a leadership level.
- Resolve issues raised by Client Coordinators.
- Maintain customer satisfaction for owned project engagements.
Enable Principals and Drive Domain Performance:
- Accountable for project success and domain growth.
- Foster cross-selling and balance productivity across teams.
- Initiate performance management as needed and coach project management standards.
Lead Key Opportunities and Programmatic Engagements:
- Strategically pre-position service portfolio with focus clients.
- Lead programmatic engagements requiring cross-domain coordination.
- Oversee client contracts, resolve cross-domain issues, and collaborate with other Directors.
DB E.C.O. North America
DB E.C.O. North America offers specialized rail and transit consultancy services to public agencies and railroads across the U.S. and Canada. The company leverages Deutsche Bahn's global expertise with a cross-disciplinary team focused on sustainability, safety, and operational excellence.