Platform Technical Support (f/m/d)- French Speaking

Act as the first line of support for platform-related issues from customers and internal teams. Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI. Collaborate with Engineering, Product, and Customer Support teams to escalate and resolve complex issues. Write and maintain clear, helpful documentation and contribute to our internal knowledge base and FAQs. Monitor platform performance and proactively flag issues or anomalies using tools like Datadog, Sentry, or Kibana . Drive improvements by identifying recurring pain points and helping reduce support volume through process automation and product feedback. Support customer onboarding and technical integrations when needed.