Job Description

Front Line Support: Act as the primary point of contact for the Client Support Team, diligently addressing inbound support inquiries and actively engaging with clients using a ticketing system.

Ticket Resolution: Take ownership of resolving inbound partner and merchant support tickets, ensuring adherence to Service Level Agreements (SLAs) and diligently tracking the progress of all assigned tickets.

Knowledge Management: Maintain accurate and up-to-date customer records while actively contributing to the development of an external communication library.

Collaboration: Work closely with Customer Success Managers (CSMs) to facilitate seamless handoffs and ensure shared understanding, while also collaborating with Engineers, Technical Support teams, and Onboarding/Risk/Compliance departments.

About Payabli

Payabli’s mission is to enable any software company to become a payments company through its payment infrastructure and monetization platform.

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