Processing Manager - Agency

Leadership and Development:

• Lead, coach, and develop Assistant Processing Managers and processors, conducting interviews, one-on-ones, reviews, and scorecards.
• Handle team member development including mediation, conflict resolution, performance improvement plans, and terminations.
• Manage promotions, awards, and incentive programs, and integrate offshore talent into the team.

Operations and Quality:

• Forecast pipeline and monthly production goals, managing the team to meet funding and bonus targets.
• Spot-check processor pipelines to ensure quality and turnaround times, and handle borrower and builder escalations.
• Collaborate with origination, underwriting, and closing to streamline processes and hit daily and monthly goals.

Training Support:

• Support training efforts including Reg U classes, spot training, and rollout of new processes and guidelines.
• Meet regularly with the training team on new processor progress and sign off on releases from training.
• Identify and communicate improvements across departments to enhance efficiency.