Lead, coach, and develop the processing team, including Assistant Processing Managers and processors, to achieve department goals. - Manage day-to-day operations, forecast pipeline and production goals, and implement process improvements for efficiency. - Collaborate with underwriting, origination, and closing departments to ensure best practices and streamline loan processing.
Lead daily operations of the SPOC department, ensuring compliant, efficient, and customer-focused loss mitigation and borrower assistance.
Manage, coach, and develop supervisors and staff, driving performance, workforce planning, and process improvement.
Partner with Compliance, Legal, Quality, Training, and Operations to implement regulatory changes and mitigate risk.
LoanCare is a full-service mortgage loan subservicer that helps banks, credit unions, and homeowners with loan servicing and loss mitigation. Backed by Fidelity National Financial, a Fortune 500 company, it fosters a culture of integrity, innovation, and collaboration.
Process mortgage loan applications and ensure accuracy and completeness.
Calculate principal, interest, and closing costs, and notify borrowers.
Order credit reports, appraisals, titles, and other necessary documentation.
Capital Bank is a publicly traded community bank headquartered in Maryland, serving clients primarily in Maryland, DC, and Northern Virginia, along with nationwide lending brands. With over $3 billion in assets, it has been named one of the 'Best Banks to Work For' for six of the past seven years.
Lead a team of high-performing processors, managing the full performance lifecycle including hiring, onboarding, coaching, and pipeline oversight.
Oversee talent acquisition efforts, lead hiring teams, and conduct call listening audits to coach team members.
Manage projects, analyze data, and act as the main point of contact for escalations, ensuring quality and teachable opportunities.
Splitero is a fintech company that helps homeowners access home equity without monthly payments through its HEI product. The company fosters a culture of transparency and inclusivity, and offers benefits like healthcare, flexible PTO, and parental leave.
Manage and develop a fully remote team of Loan Assistants, overseeing the bridge loan process from setup through post-closing.
Set goals, monitor performance, and provide coaching, mentoring, and training to ensure high-quality service.
Collaborate with cross-functional partners to improve workflows, update procedures, and maintain consistent service levels.
This company provides mortgage lending services, specializing in bridge loans. It operates a remote-first, collaborative culture focused on learning, innovation, and continuous improvement.
Lead and develop a remote team of Loan Assistants, providing coaching, training, and performance management.
Own the bridge loan pipeline from setup through post-closing, ensuring SLAs and KPIs are met.
Collaborate with Sales, Underwriting, and Closing to improve processes and deliver timely, accurate service.
Knock is a real estate technology company offering a bridge loan product that enables homebuyers to buy before they sell. They are a remote-first company with a people-first culture and have been recognized as one of Inc.'s Best Workplaces.
Coordinate development, implementation, and post-launch support of consumer lending products, ensuring alignment with policies and controls.
Monitor loan production and operational performance, identify trends, and support process improvements and remediation activities.
Manage onboarding, training, and ongoing support for third-party origination partners and internal stakeholders.
The company is a financial services organization specializing in consumer lending, including first-lien home equity lines of credit. It fosters a collaborative, detail-oriented culture focused on compliance, continuous improvement, and cross-functional teamwork.
Assist clients in securing mortgage financing across Conventional, FHA, VA, and Non-QM loan products.
Prospect and develop relationships with new borrowers while building a referral network with realtors and partners.
Guide borrowers through the full mortgage application and approval process while analyzing financial documents.
LitFinancial is a client-focused mortgage company dedicated to delivering exceptional lending experiences. It is a dynamic, fast-growing organization built with passionate, hardworking go-getters and a culture that emphasizes honesty and performance.
Coordinate and execute closings for Zippy's broker channel, serving as the central point of contact for mortgage brokers, settlement agents, and internal account executives.
Balance final loan documents and settlement statements with title companies, resolve discrepancies, and facilitate remote online notarization for borrowers.
Deliver a positive digital closing experience while proactively resolving issues, tracking outstanding items, and improving workflows.
Zippy provides fast, fully online loans and insurance for manufactured home buyers across the United States. The remote-first, investor-backed team spans multiple states and values collaboration, innovation, and expanding affordable housing access.
Coach a team of 10 insurance agents to deliver white-glove customer service across calls, chats, and digital channels.
Own staffing, quality reviews, timesheets, and compliance with insurance regulations and company policy.
Resolve complex product, carrier, and system issues, and collaborate cross-functionally to scale customer experience.
Jerry is building the first AI-powered advisor to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, and RV. Backed by $240M+ in funding and with a team of leaders from companies like Nvidia, Meta, and Amazon, we have reached 5M+ customers and achieved profitability in 2024.
Own the strategy, goals, and operating plan for all three Financial Products teams, aligning to company objectives and growth targets.
Drive customer onboarding, enablement, adoption, and spend growth across segments while improving operational efficiency and satisfaction.
Lead, coach, and develop managers and individual contributors, building a performance culture and scalable processes.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Serving nearly 100,000 customers from Fortune 500 enterprises to small businesses, the company provides an AI-driven platform that unifies safety, operations, and finance.
Prepare mortgage insurance claims on all agency or investor-acquired properties.
Reconcile advances, validate supporting documents, and conduct quality audits.
Track claim payments, assist with post-claim demands, and maintain clear records.
LoanCare is a full-service mortgage loan subservicer helping homeowners and financial institutions manage mortgage servicing. We subservice over 1.8 million loans nationwide and are backed by Fidelity National Financial, fostering a culture of integrity, innovation, and collaboration.
Supervise call center teams to ensure customer experience specialists meet performance standards.
Manage daily operations and monitor correspondence for feedback.
Mentor and develop customer experience specialists while upholding professional conduct.
LoanCare is a leading mortgage loan subservicer serving banks, credit unions, and homeowners. Backed by Fortune 500 Fidelity National Financial, it offers a culture of integrity, innovation, and collaboration.
Originate conventional, construction, government, and home equity mortgage loans.
Ensure compliance with SAFE Act, TRID, and HUD guidelines throughout the application process.
Build referral relationships with branches, realtors, and builders to drive loan production.
Peak Credit Union is a member-focused financial cooperative serving Oregon and Washington. It emphasizes community engagement and offers comprehensive benefits to its employees.
Provide oversight and guidance to licensed sales agents on regulatory compliance and NAR best practices.
Implement risk management plans and update state-specific policy addendums in collaboration with brokerage operations.
Manage a high volume of agents in a fast-paced, high-growth brokerage environment, ensuring compliance and operational support.
Real REMAX Group is a global real estate company that combines AI-powered technology with a trusted franchise network. It has a network of over 180,000 real estate professionals across 120 countries and territories, focused on innovation and community.
Manage an individual pipeline of loans and review weekly
Handle inbound and outbound calls to negotiate payments and resolve escalations
Explain loss mitigation options and serve as point of contact for active-duty military
LoanCare is a full-service mortgage loan subservicer that supports banks, credit unions, and homeowners. Backed by Fidelity National Financial, the company subservices over 1.8 million loans across all 50 states and fosters a collaborative, growth-oriented culture.
Leverage mortgage industry expertise and relationship-building skills to drive loan volume across an established network of broker and lender partners.
Develop and strengthen client relationships, manage strategic accounts, and resolve operational challenges by collaborating with underwriting, closing, and operations teams.
Promote competitive mortgage solutions, support major customer launches, and contribute to team growth with opportunities to progress into a Lead Account Manager role.
Our partner is a venture-backed mortgage technology business transforming how brokers and lenders originate and manage loans. This fully remote position offers uncapped earning potential, equity participation, and opportunities to grow into leadership as the business expands.
Deliver the monthly close on time across all client segments, including owner statements, reconciliations, and trust accounting.
Lead and develop a team of roughly 25 accountants, driving best-in-class processes and leveraging AI to eliminate manual work.
Own institutional client accounting and serve as the technical escalation path for the entire property accounting department.
Evernest is a full-service real estate and property management company operating in over 50 U.S. markets and managing approximately 12,000 homes. The company has a high-performing team with a strong culture focused on collaboration, innovation, and continuous improvement.