What you'll do:
- Manage, lead, and scale the remote Loan Assistant team.
- Share weekly, monthly, quarterly, and annual team and company goals.
- Hold team members accountable for their performance.
Pipeline Management:
- Manage the bridge loan pipeline from setup through initial disclosure and submission, and through post-closing.
- Balance workloads across the team to meet company SLAs.
- Work closely with Sales, Underwriting, and Closing to give everyone timely, accurate service.
Process Improvement:
- Help the Director of Lending Operations find gaps in process and policy.
- Write or update procedures for review, training, and rollout.
- Set best practices and change the workflow when needed.
What you'll bring:
- At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team.
- Experience managing mortgage loan processing and/or post-closing teams.
- Working knowledge of federal, state, and local mortgage regulatory compliance.
Knock
Knock is a real estate technology company offering a bridge loan product that enables homebuyers to buy before they sell. They are a remote-first company with a people-first culture and have been recognized as one of Inc.'s Best Workplaces.