Junior Customer Success Manager

The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach. Working closely with Customer Success, Sales, Product, and Support, you will guide customers through onboarding and adoption, create and share helpful educational resources, and identify opportunities for expansion or deeper engagement to hand off to the Sales team. You’ll also support knowledge initiatives that strengthen the self-serve experience and community learning for all Donorbox users. This role is key to improving activation rates, increasing product adoption, and fostering stronger customer relationships across the Donorbox ecosystem.