Job Description
Lead Salesforce initiatives that drive operational efficiency and enhance customer experience. Serve as a key liaison between business stakeholders and technical teams. Guide cross-functional teams, refine user stories, and ensure the delivery of scalable, high-quality solutions.
Expertise in implementing Salesforce Customer Experience portals and Service Cloud functionality (Cases, Chats, Knowledge) is crucial. Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations is required. Proficiency in tools such as JIRA, Confluence, Excel, Lucidchart, or Visio is expected.
The role requires strong communication and collaboration skills across technical and non-technical audiences. You will support Agile ceremonies, including sprint planning, stand-ups, and retrospectives. Identify opportunities for process improvement and automation within Salesforce and related platforms.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.