Directeur de compte / Account Manager (Canada)

The Account Manager is responsible for the strategic direction and growth of client accounts. They work closely with clients, develop long-term relationship strategies, and identify opportunities for account growth. The Account Director ensures overall satisfaction of high-value clients and may also be involved in new business development. Key responsibilities include developing and executing account growth strategies, understanding client business goals and aligning web development services, serving as the main point of contact, and participating in pitch processes. Other responsibilities include contributing to RFP responses, ensuring client payments, participating in project meetings, conducting client satisfaction follow-ups, staying informed of industry trends, and providing high-level updates on projects.