Job Description
The Worker Operations Associate will deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time, navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. The candidate will apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary. In addition, they will monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations and support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly.
About Clipboard Health
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing pros to book on-demand shifts and workplaces to access on-demand talent.