Head of Customer Delivery (Implementation)

The Head of Customer Delivery will lead our growing team of Customer Delivery Managers (CDMs). Our CDMs own the post-sales implementation experience for Finix’s customers, ensuring exceptional delivery across payment acceptance and payout products. As a Head of Customer Delivery, you will be responsible for overseeing a high-performing team that drives successful onboarding, solution delivery, and long-term platform adoption. You will serve as the connective tissue across Sales, Product, Engineering, Risk/Underwriting, and Support, ensuring our customers achieve maximum value from Finix. You will lead and manage a team of Customer Delivery Managers focused on delivering seamless, high-impact post-sale implementations and long-term customer success. You will also own customer delivery strategy, driving standardization and operational excellence across tools, processes, and stakeholder engagement. Experience leading customer onboarding or delivery for Tier 1 clients is important, including technical stakeholders and executive sponsors.