Director, Customer Excellence

The Director, Customer Excellence, serves a strategic leadership role within Camunda’s Customer Success (CS) department, to continuously improve thought leadership and delivery excellence across our CS delivery functions in service of the department’s mission to provide our customers a compelling, cohesive customer experience. This experience will accelerate, expand and protect the value they receive from Camunda. The Director will lead and manage teams responsible for these CS cross-functional capabilities. The scope of CS cross-functional capabilities required for customer experience and delivery excellence will initially comprise Success Strategy, Engagement Management, and Success Advisory, though the full scope of cross-functional capabilities may evolve as business needs dictate. The Director, Customer Experience, may also be responsible for incubation of new service offerings, such as Business Consulting.