NHS Customer Success Manager

We are looking for an NHS Customer Success Manager who can help us scale our business, providing exceptional service for clients and partners and helping Surgery Hero to grow its NHS Accounts. This role is well suited to individuals who have an operational background working in or for the NHS. In this role you will be responsible for onboarding new clients and ensuring the retention and growth of our existing customer base. Your primary goals will be to increase product adoption and ensure our NHS clients are getting as much value as possible from Surgery Hero. You will be improving and creating new Customer Success team processes including customer onboarding, customer training, product adoption, and more, as well as surveying users and making recommendations to ensure users get more impact from our solutions. You will also manage real time queries and compile progress reports.