Strategic Account Director, EMEA

We are looking for a strategic and consultative Strategic Account Director to join our Global Account Management Team in EMEA. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts. Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth. Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units). Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement. Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders. Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution. Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value. Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture. Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets. Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops.