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Organizational Skills
Technical Support:
- Troubleshoot platform, access, and e-signature issues for attorneys and clients.
- Onboard new users to the firm's technology stack.
- Maintain FAQs and troubleshoot guides.
Matter Intake & Scoping:
- Review and assess incoming client submissions.
- Categorize and prioritize matters based on urgency and expertise.
- Handle routine paralegal tasks independently.
Routing & Tracking:
- Route attorney-required matters to the right person with clear summaries.
- Monitor attorney capacity and balance workload.
- Proactively follow up on open items and drive issues to closure.
Client Communication:
- Serve as consistent point of contact for matter status and updates.
- Translate legal complexity into plain-language updates.
- Track support requests to resolution with attention to client satisfaction.
General Legal
General Legal is an AI-native law firm delivering high-quality commercial contract work efficiently without billable hours. It operates like a startup with modern tooling, remote-friendly work, and meaningful ownership for its team.