Senior Operations Risk Manager

As Senior Operations Risk Manager, your responsibilities include designing and owning the servicing risk program, including frameworks for risk identification, measurement, and reporting. You will build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement. You will translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops. You will develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time. Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage. You will also define risk metrics tied to customer experience, agent outcomes, and business resilience—and ensure they're tracked consistently.