Job Description
The Manager of Central Operations is responsible for overseeing the performance, quality, and daily operations of the contact center team. Leading a group of Associates, the Manager ensures exceptional member experiences, and operational efficiency. This role aligns daily operations with organizational objectives and ensures compliance with 42-CFR, Part 2 and HIPAA regulations.
The Manager will provide training, coaching, and support to Associates, while driving operational efficiency and fostering a culture of empathy, accountability, and continuous improvement. The Manager of Central Operations will report directly to the Vice President of Central Operations.
About Better Life Partners
Better Life Partners provides what it takes to heal from addiction by combining virtual and in-person counseling, community support, and access to life-saving medication.