Product Operation Specialist 1

Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. In this role, you’ll champion the customer experience by managing inbound porting requests, collaborate with a diverse team, share insights to improve operational processes, maintain accurate records and follow industry standards. You will also identify recurring issues to improve workflows, exceed SLAs and continuously look for ways to optimize how we execute core operations.