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See allCustomer Engagement & Solution Design:
- Engage in functional & technical discussions with customers, understanding their requirements and pain points.
- Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
- Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.
Sales & Customer Success Support:
- Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.
- Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
- Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing & Best Practices:
- Stay updated on best practices and product knowledge, sharing insights with internal teams
- Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation & Travel:
- Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
- Address technical questions and follow up on pending issues.
Turnitin
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. The company has a remote-first culture that empowers employees to work with purpose and accountability, supported by a package that prioritizes their overall well-being.