VP, Operations

As the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team’s most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. You will oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved. You'll grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers. You will also manage the P&L, including unit economics, for your service line. Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience. Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives. You'll introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities and lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc.