Academic Partner Success Manager

Serve as the primary point of contact for a portfolio of academic partners, ensuring alignment with shared goals. Build strong relationships, understand each partner’s unique needs, and deliver tailored strategies for success. Partner with internal teams to identify opportunities that improve the student journey. Use data to monitor performance and implement initiatives that improve results and reduce friction points. Work closely with teams across the organization to execute partner initiatives, manage implementation timelines, and resolve operational challenges. Act as a strategic connector to ensure visibility and alignment between academic partners and internal stakeholders. Lead strategic account reviews that align academic partner goals with company objectives. Translate insights into actionable plans and leverage platforms like Salesforce, Confluence, and Asana to track progress and maintain accountability. Guide new academic partners through a smooth onboarding experience setting clear expectations, coordinating cross-functional support, and establishing the foundation for long-term success. Identify and implement workflow improvements that enhance partner satisfaction and team efficiency. Maintain attention to detail while proactively solving problems in fast-paced, evolving environments.