Customer Account Manager

This role will proactively engage in the day-to-day management of the account including issue resolution and become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance. This position is designed for someone who has a high attention to detail and strives for customer satisfaction. Maintain account retention while providing exceptional customer service and developing client relationships and coordinate with business users and procurement to ensure timely execution of renewals. Generates trusted relationships with customers and identify expansion opportunities when speaking to a customer.