Service Desk Analyst I

The Service Desk Analyst is responsible for providing telephone-based technical support of complex hardware/software incidents and service requests across the enterprise. The incumbent will serve as an advocate for internal and external customers in ensuring service requests are fulfilled to their satisfaction. Responsibilities can include troubleshooting, installation, access provisioning, hardware break/fix, etc. Duties include providing telephone-based end user technical support, displaying superior customer service, multi-tasking and prioritizing workload, researching problems and addressing inquiries, and partnering with various Technology departments to determine best method of escalation and resolution.