Provides front-line support to community callers seeking healthcare-related information.
Triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care.
Communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.
Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. Teammates live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.
Establish positive first impressions with patients and customers, establishing a role as patient advocate
Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
Document all communications in the electronic medical record Schedules patient for visit with provider as appropriate based upon protocols
At Northwestern Medicine, they believe every patient interaction makes a difference in cultivating a positive workplace. As an integral part of the team, employees have the opportunity to join the quest for better health care, no matter where they work within the Northwestern Medicine system.
Provides quality driven telephonic clinical assessments, health education, and utilization management services.
Provides assessments to individuals using telecommunications in accordance with computer-based algorithms, protocols, and guidelines.
Uses clinical knowledge to assess, disposition, make recommendations for care, provide education and health information.
Carenet Health values the expertise and dedication of their team members. They are committed to offering an appealing compensation package and creating an inclusive environment for all employees.
Administer assessments/screening tools to identify and prioritize member needs.
Develop individualized care plans and lead care coordination efforts.
Build strong, empathetic relationships with members, driving collaboration.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers; through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
Answer and triage after-hours calls across Ohio markets.
Conduct remote clinical assessments to determine patient and family needs.
Evaluate patient status changes and provide symptom management guidance.
Luminary Hospice is a mission-driven organization that empowers its team members to shape the culture and provide high-quality support to patients and families during their end-of-life journey. They are centered on caring for the whole person, providing expert medical care, pain management, and emotional and spiritual support to families and caregivers.
Deliver patient centric health coaching that integrates medical needs with patient preferences.
Triage patient reported symptoms and side effects according to internal protocols, escalating to Providers when appropriate.
Provide comprehensive diabetes, hypertension, hyperlipidemia, and weight management care and education via chat, phone, and video.
9amHealth is a specialized cardiometabolic care provider, offering custom care plans, prescription medications, and expert guidance to help members live healthier. They are a San Diego, California-based company with a small, flexible team and are backed by 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures.
Conduct patient onboarding via phone, explaining program goals.
Receive follow-up calls and document information in charting systems.
Communicate concerns and changes in condition to the Provider Team.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform for pre-surgical optimization to chronic care. With commitment to enhancing the lives of seniors with chronic conditions and advanced data-driven insights, they're setting a new standard in accessible healthcare.