Senior Customer Success Engineer

We’re looking for a Senior Customer Success Engineer to drive the success of Procore’s General Contractor customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. As a successful Senior Customer Success Engineer you’ll help organizations understand best practices around construction technology and solutions. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Make data-driven recommendations to your customers on how they can optimize the value of Procore. Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform. Drive in product demonstrations and coordinate multiple technical resources. Serve as a technical account manager by providing the highest level of responsiveness and customer service and develop a mastery of Procore’s products, professional services, and industry best practices. Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices.