Job Description
Be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone. Answer questions through some of our SSMM tools such as Facebook, App Store, Play Store and Trustpilot.
You will handle priority situations (urgent cases) as well as contact stores proactively when necessary. You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour. Follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
You'll embody the philosophy and tone of our brand. Collaborate closely with other teams to spot challenges early on and enhance efficiency. This position requires availability from Saturday to Wednesday, from 9 am to 5:30 pm.
About Too Good To Go
At Too Good To Go, they dream of a planet with no food waste, and their app connects businesses with unsold food and consumers willing to buy at a discounted rate.