Job Description
Our expectation of this role is that you provide customers with weekend support via our email support channel, particularly during biweekly release cycles. You’ll handle incoming tickets, investigate reported issues, identify trends, and collaborate with engineering to log, prioritize, and communicate about issues effectively. You’ll act as the bridge between customer experience and product stability, ensuring a seamless experience for clinics even during fast-moving release windows.
Within 6 months, you’ll have established yourself as a key contributor—comfortable supporting both the clinical and billing sides of the software—by demonstrating initiative, technical understanding, and exceptional communication skills. Within the clinical side of the platform you'll maintain a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
About Prompt Therapy Solutions, Inc
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.