Job Description
Internova is seeking a Technical Support Analyst to deliver technical expertise and troubleshooting, identifying solutions, and providing support for hardware, software, and operating systems within an interconnected environment, encompassing diverse desktops/laptops running Windows OS and Mac OS. Additionally, you will aid in the onboarding process for new hires. This role involves providing first-line Tier 2 technical support, working with vendor support contacts and teammates to resolve technical problems with computing equipment and software. The role includes imaging, configuring, and maintaining laptops, desktops, and printers, troubleshooting phone issues, and supporting software packages like Microsoft Office, anti-virus, backup, email clients, VPN, Adobe Products, and various GDS software. You'll perform system administration of Microsoft Active Directory, Exchange, and Office 365 user management and escalate IT issues when necessary. Developing user training manuals, help sheets, FAQs, and procedures for end users is also part of the role.
About Internova Travel Group
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands.