Customer Success Manager, Team Lead

Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates. Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient. Identify common customer challenges and actively suggest better solutions. Partner with Udacity's Sales team to help them be more effective. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Help drive customer references and case studies.