Customer Success Executive

The Customer Success team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Success team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform. The Customer Success Executive will be responsible for driving value in one of ServiceNow’s largest and most strategic accounts in Belgium . The person in this role will develop and manage a Customer Impact account plan to drive a roadmap of activity that works to accelerate business and platform value. The role will work closely with customer executive management (CxO, C-1), as well as strategic partners that may be in place. The aim is to align various exec stakeholders across the account (board members, brand leaders, IT), achieve buy-in to the ServiceNow transformation and roadmap, and accelerate the ServiceNow adoption and journey overall. The role will closely collaborate with the ServiceNow Success and Platform Architects and drive the use of Impact assets that are also self-managed by the customer. An ideal candidate will have achieved a senior level position driving the vision, governance, strategy and architecture within a customer environment to enable digital transformation. The candidate will also have led large teams comprised of internal and external resources all working similar objectives. They will have demonstrated their ability as a leader, to become a trusted advisor to key internal executive stakeholders as well as with C-level client executives at customers. What you get to do in this role: As a trusted advisor your will drive enterprise level cross functional executive alignment and ServiceNow buy-in in VLE customers and ensure success expectation are met. You will advise and coach executive leaders on how CS delivery can be optimized to deliver digital transformation. Accountable for delivering results against KPIs (e.g., technical health, product adoption, NPS, CS renewal) for success resources within a strategic account. You will own the engagement, drive towards business outcomes and successful transformation.