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Advisory Role:
- Guiding ServiceNow, partner and customer employees on the engagement team.
- Providing a solution on an architecture designed for long-term success.
- Being an architectural advisor across multiple engagements.
Customer Engagement:
- Working with the customer across executive, platform owner, enterprise architects, and development teams.
- Developing relationships with CoEI and business leaders to understand ServiceNow's role in their digital transformation.
- Translating goals to outcomes into a customer roadmap.
Platform Management:
- Managing technical governance and a delivery operating model.
- Ensuring instance health and reducing technical debt.
- Aligning to ServiceNow leading practices.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.