Manager, IT Systems Support

This role involves the following:

• Providing technical solutions and troubleshooting across Windows environments, networking, and hardware for the System & IT team.
• Communicating directly with hardware and software vendors to identify and implement effective fixes and system improvements.
• Ensuring seamless system performance across all global retail stores, including occasional on-call support.

This leadership role includes:

• Leading and managing the Global IT Tier 1 and Tier 2 support teams, ensuring timely and effective issue resolution.
• Developing and maintaining IT support processes and policies to deliver consistent, high-quality service.
• Conducting regular performance evaluations and guide professional development for IT support staff.

The management role will:

• Manage departmental budgets, forecasts, and cost controls.
• Lead and support hardware and software deployment projects, including new store installations with potential global travel.
• Building and maintaining strong relationships with vendors and negotiating contracts for hardware, software, and support services.