Customer Success Manager

BlastPoint is growing rapidly and seeking a Customer Success Manager (CSM) to champion our client relationships and ensure customers realize the full value of our platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Strategic Partnership involves building long-term, trust-based relationships as the customer's primary contact. Adoption & Value Realization means leading goal-oriented customer engagements to ensure deep understanding, optimal adoption, and realization of success metrics. Account Growth includes identifying and executing upselling and cross-selling strategies to drive account expansion. Process & Communication focuses on designing and refining scalable customer success processes.