Technical Support Engineer (Pacific Time Zone) Canada

As a Technical Support Engineer at Panther Labs, you will be on the frontline team partnering with our customers to find creative solutions for the challenging technical issues they face every day. You will be working collaboratively with product engineers, debugging and investigating complex problems, and leveraging your engineering skills to deliver an amazing experience for our customers.

The responsibilities include establishing strong relationships with customers, utilizing knowledge of engineering to solve complex technical issues. Proactively identify and improve inefficiencies in our team workflows. Collaborate with product engineers to ensure healthy communication between customers and the backend of our organization. Build tools and processes to improve the effectiveness of the Support team and share customer insight with cross-functional stakeholders.

The requirements include a Computer Science degree or similar, at least 3+ years in Customer Support, a strong background in programming including Python, AWS, and SQL, and a genuine interest in helping others.