Job Description
As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation. This role allows work closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services. You will also assist the team and customers on some of the more complex scenarios and environments. A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code.
Design and Develop Automation Stories in Tines connecting tools together using their APIs; Educate customers on best practices in process automation and optimization; Manage relationship and stakeholder engagement in the federal space; Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs.
About Tines
Founded in 2018, Tines powers some of the world's most important workflows and enables businesses to operate more effectively, mitigate risk, reduce tech debt.