Job Description
The Application Support Analyst specializes in the Freshworks ITSM platform and plays a key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional service desk agent role focused on ticket resolution, this position emphasizes system administration, workflow configuration, business requirement analysis, and platform enhancements to ensure long-term ITSM efficiency.
The Application Support Analyst will collaborate closely with IT and business stakeholders to support service delivery, drive automation, and enhance user experience. This involves platform-level support and administration of the Freshworks ITSM environment, ensuring system stability and reliability. The role also requires configuring and optimizing automation workflows, service catalog items, and business rules to improve ITSM processes.
About US Anesthesia Partners
US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States, with over 6,000 employees distributed across 12 states.