Senior Customer Success Manager

As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams. You'll develop long-term relationships with customers leading to high adoption, retention, and customer satisfaction. Ensure delightful experiences for clients in your portfolio during all stages of the customer journey. Strategize with customers to meet and exceed their target goals and ROI. Handle escalations and work cross departmentally to issue resolution. Set, drive and guide project expectations with executive stakeholders.