Service Operations Project Coordinator

The Service Operations Project Coordinator role is critical to the success of the Palmetto Platform, managing all customer and operational logistics around one of the most impactful customer moments on their clean energy journey - ongoing services and support needs throughout the 25+ year lifespan of the solar system. The role assists customers, B2B channel partners, and Tier 1 Customer Support reps in solving post-PTO services and support cases. They investigate elevated tickets by confirming the validity of the problem and seeking known solutions. This includes solar repair, diagnostic testing, and the utilization of remote monitoring tools. The Service Operations Project Coordinator is also responsible for scheduling Build Partner or internal Field Service Tech appointments with customers. They must communicate empathetically with customers and form strong relationships with Build Partners to ensure seamless scheduling. The coordinator triages, troubleshoots, and schedules service appointments, determines the scope of work, builds final quotes, and approves invoices from service partners, ensuring customer service levels meet Palmetto standards.