Customer Care - VIP Advisor

Deliver an all-inclusive VIP service for Residential Owners, Hotel Owners, Shareholders, & Brand partners. Offer your expert recommendations based on product and destination knowledge and assist customers in all inquiries. Maintain our extensive guest profile history database of personal preferences and information. Collaborate with Coordinator, Customer Care (VIP), our hotel designates and corporate administrative colleagues to provide seamless guest experiences. Follow standard operating procedures to ensure accuracy, and be a contributing participant in team process update calls. Shifts will include afternoons, evenings and holidays, and some weekends.