Senior Staff Business Systems Analyst

Business Architecture:

• Lead business architecture mapping for post sales functions.
• Define and maintain a holistic view of how business capabilities, data flows, and workflows connect across the platform.
• Identify opportunities for simplification, standardization, and reuse across business domains.

Functional Partnership & Discovery:

• Serve as the primary business point of contact for post-sales functional teams.
• Map workflows, personas, and key pain points to identify where CSP can drive efficiency, collaboration, and automation.
• Capture and prioritize feature requests, system requirements, and experience enhancements for each function.

Roadmap Alignment & Stakeholder Communication:

• Own capability roadmap transparency for assigned functions.
• Communicate changes, releases, and progress updates in partnership with the CSP Change & Comms Managers.
• Coordinate with other Business Product Managers to identify cross-functional dependencies.