New Product Support Engineer, APAC Weekend Warrior (Remote)

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. You will monitor operational pager alerts in an efficient and timely manner, improve customer self service through better processes and documentation, troubleshoot customer and vendor concerns quickly and efficiently, and liaise with your technical peers for resolution of escalated cases. Working hours are 5 days a week, including Saturday & Sunday, across these times: 10pm Friday to 7am Saturday UTC, 10pm Saturday to 7am Sunday UTC, 10pm Sunday to 7am Monday UTC, 10pm Monday to 7am Tuesday UTC, and 10pm Tuesday to 7am Wednesday UTC. It is a 9 hour shift with 1 hour break.