Job Description
The Contact Center Trainer & Facilitator plays a key role in delivering learning experiences that support Contact Center onboarding and ongoing Agent development. This role facilitates new-hire training, leads refresher and skill-based sessions, and provides floor coaching to reinforce performance expectations. In addition to training delivery, the Trainer & Facilitator supports day-to-day learning operations, including session preparation, roster management, documentation updates, and learner feedback collection.
This is a non-manager individual contributor role with opportunities for development into advanced facilitation, content support, and peer mentorship.