Patient Financial Care Specialist

As Patient Financial Care Specialist, you are the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details.

This role requires customer service excellence, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. Responsibilities include reviewing insurance benefit coverage and Lyra Health’s estimated costs for care, answering financial questions, providing transparent payment information, collaborating with teams, and maintaining documentation.