Client Success Manager- Health Plan/PBM

As a Client Success Manager at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touch-points in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role needs a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners. If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you. Own end-to-end client relationships from planning, launch, ongoing management and renewal. Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team. Understand priorities among clients and key stakeholders as well as up-sell opportunities. Present analysis & make strategic recommendations to leadership. Co-create the marketing and engagement playbook for Vida’s client profiles.