Senior Vice President of Global Support and Customer Success

The SVP will integrate both proactive customer success methodologies and reactive support operations leading a global team of over 100 people. In additional to executing the strategy for customer support and optimized customer experience you will be responsible for the customer community and the learning management system. Key responsibilities include strategic leadership to develop and execute a comprehensive global customer success and support strategy, operational excellence to oversee global customer support operations, and customer advocacy to champion the voice of the customer. Performance metrics will be defined, tracked, and managed, while also building and maintaining strong relationships with C-suite executives. Lead the global technical support organization, ensuring rapid, efficient, and high-quality resolution of customer issues.