Job Description
Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation. Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion. Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.
Advise customers on configuration, integrations, API usage, and optimization best practices. Document recurring technical issues and propose improvements to internal playbooks and processes. Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
About Boulevard
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more of the magical moments that matter most.